Creating a knowledge base article with Freshdesk
Modified on: Tue, 18 Jun, 2024 at 4:51 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Enable your team to create content based on customer feedback and help your customers find answers without any agent assistance using the Freshdesk Knowledge base. Read more about populating your knowledge base here.
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