Explore the pocket-sized enhancements in Mint that can revolutionize your workflow. Learn how to annotate images, bulk update tickets, hard delete contacts, undo sends, set to-do reminders, create quick tickets, utilize the table view, leverage announcement widgets, and receive attachment alerts for an enhanced user experience.



Annotate Images:

Highlight and annotate specific sections of images effortlessly using the annotation superpowers within the Mint interface. Enhance your communication by visually emphasizing key details.


Bulk Update Enhancement to Advanced Ticketing:

Save time and effort by quickly accessing all tickets linked to a tracker or parent ticket. With the bulk update feature, you can make changes to multiple tickets simultaneously, simplifying your ticket management process.

       


Hard Delete:

Effortlessly remove a contact and all related information from Freshdesk using the Delete Forever option. Streamline your data management and maintain a clean database.


Undo Send:

Gain peace of mind with the Undo Send feature, giving you a 10-second window to review and revise your response before it is sent to the customer. Avoid any unintended mistakes or errors.

       


To-Do Reminders:

Stay organized and never miss a task again. Utilize the To-Do reminders to keep track of your important tasks and receive timely alerts, ensuring you stay on top of your responsibilities.

        


Quick Create Tickets for Contacts:

Simplify ticket creation by using the quick create option directly from the contact page. Log a ticket for a user seamlessly, saving time and improving efficiency.

        


The Table View:

Access comprehensive ticket information right from the ticket list view. Customize the layout using the Table view to display key properties, allowing for quick insights and efficient ticket management.


Announcement Widget:

Ensure your important announcements stand out in the midst of chat conversations within your team chat group. Utilize the announcement widget to keep your messages visible and easily accessible within Freshdesk.

   



Import Status:

Stay informed about the status of your contact/company imports without the need to wait for an email. Monitor the progress directly within the contact page, providing real-time information on the import process.



'Attachment' Alert:

Never forget to attach files again. Freshdesk offers an 'Attachment' alert feature that reminds you to attach files before sending a response, preventing any omissions or oversight.




Annotate images: Highlight sections of an image with the annotation superpowers on the Mint interface.


  • Bulk update enhancement to Advanced Ticketing: Quickly have a look at all tickets linked to a tracker or parent ticket and bulk update them in one shot.


  • Hard delete: Wipe off a contact and related information from Freshdesk easily with the Delete Forever option.

  • Undo Send: Get a 10 sec window to reconstruct your response before it gets sent to the customer!


  • To-Do reminders: Never forget your to-dos anymore. Use the To-do reminders and stay alerted.



  • Quick create tickets for contacts: Use the quick create option to log a ticket for the user right from the contact page.


  • The Table view: Get all the information about a ticket right from the ticket list view. Customise the layout using the Table view to see just the key properties of your tickets.



  • Announcement widget: Stop your important announcements from getting dissolved in a flurry of chats in your team chat group. Use announcements and keep them sticky inside Freshdesk.



  • Import status: Follow the status of your contact/company import, inside your contact page, without having to wait for an email to give you the information.




  • ‘Attachment’ alert: Never miss out on attaching files you were intending to. Get reminded by Freshdesk.