Agent Experience
How to start a discussion on a ticket using Team Huddle? Login to your Freshdesk portal, head over to the Tickets tab and choose a ticket where you need...
Tue, 18 Jun, 2024 at 4:50 PM
Scenarios let you perform a number of tasks with a single click from within a ticket, saving you from wasting time with repetitive tasks that the helpdesk ...
Tue, 18 Jun, 2024 at 5:08 PM
The Average Handling Time (AHT) is a metric that defines the total time you spend on tickets. It's a stopwatch that automatically starts when you visit ...
Tue, 18 Jun, 2024 at 5:16 PM