Sandbox-Freshdesk

When you delete an agent from Freshdesk, all tickets assigned to that agent will automatically become unassigned and the agent would be converted into a...

Agents can attach signatures to tickets which would be automatically appended to any ticket reply that is sent out by them.  You can add pictures, insert l...

Navigate to Admin -> Team -> Agents and edit the scope or the role of the agent to give the permissions as per requirement.

As an Administrator, you can change other agents’ email address by following the steps below, Navigate to Admin from the menu. Under Team, click on Agent...

Please navigate to Admin > Account > Day passes in order to understand how many day passes have been consumed by the occasional agents on the portal. ...

Sometimes, agents in your organization may leave or move to a different department. In such cases, you can delete those agents after transferring ownership ...