Sandbox-Freshdesk

With time trigger automation, you can set up automation rules to update custom object fields based on the time taken since a ticket has been acted upon.  ...

What is an association An association helps you establish a meaningful relationship between objects in Freshdesk. For our considered use case, information ...

You can set up automation rules to run on every incoming ticket and configure it to perform actions based on predefined conditions. By using automation rule...

Custom object records contain data across the fields that were created. For our custom object ‘Orders', records represent the actual orders. When creati...

With Analytics, you can get insights not just into the custom objects that you create, but also into the native objects available within Freshdesk to assess...

Filtering custom object Records You can filter records based on the fields created. Let’s say as an admin, you’d like to understand how many orders have be...