Internal use only 3

• Active Directory Integration
• Configure OneLogin as SAML provider for Freshdesk
• Configuring ADFS SAML for Freshdesk

Security 11

• Password policy
• Restricting helpdesk access to certain domains ( Domain whitelisting)
• Restrict access to your support portal using IP address
• Freshdesk Domains to Whitelist in your Firewall
• Attachment security

View all 11

Policies 9

• Spam and trash
• Ticket Archiving
• Freshworks - Terms of Service (ToS) Update - March 2019
• Freshworks Privacy - Update
• Redacting sensitive information

View all 9

Remote Authentication and Single Sign On 4

• Reauthorization of custom mailbox
• Configuring custom SSO policies under Org
• Single Sign-On in Freshdesk
• Setting up single sign-on for your WordPress users

Freshworks Neo Admin 3

• Organization Admins in Neo Admin Center
• What is Freshworks Neo Admin Center?
• How to Access Freshdesk with Freshworks Neo Admin Center

HIPAA Compliance 1

• HIPAA Configuration Guide