Sandbox-Freshdesk

Facebook support on Freshdesk 6

• Replying to Facebook posts from Freshdesk
• Why do you have to reauthorize your Facebook Page often?
• Integrating a Facebook page with your helpdesk
• Creating a branded support tab on your Facebook page
• How Facebook Messenger API Update for Europe will impact Freshdesk users

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Phone channel 8

• Availability of Agents on Phone channel
• Adding a phone channel to your Freshdesk
• Agent Availability Dashboard
• Setting up the Freshcaller integration
• What gets synced between your Freshdesk and Freshcaller account on integration?

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Freshchat 4

• Getting started with Freshchat
• How can I set up the Freshchat integration?
• Does Freshdesk support live chat as a channel?
• What does the Freshdesk - Freshchat integration do?

Advanced features in the help widget 5

• Prepopulating, hiding, or disabling ticket fields, opening the widget, and other advanced functionality in the help widget
• Launching the widget when a button is clicked
• Tracking frustrated customers with the help widget
• Authenticating users into the help widget
• Showing a specific solution article when a button is clicked

Configuring Help Widget 4

• Setting up your help widget
• Showing specific solution articles based on pages on your website to provide contextual help
• Customizing the appearance of your help widget
• Supporting customers in multiple languages with the help widget

Embedding the widget into your website 3

• Shopify: embedding the knowledge base and a contact form
• WordPress: embedding the knowledge base and a contact form
• Wix: embedding the knowledge base and a contact form