Issues with logging into the helpdesk - No day pass : Sandbox-Freshdesk

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Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 3:43 PM

Problem Statement

An agent is unable to login as there's no day pass

Resolution Path

Ask the agent to reach out to any of their Account admins to purchase sufficient day passes for their account from admin --> Day Pass
As a good-will gesture, you may also have one day pass added immediately via Freshops so that the agent can login without any delay.

Fawzia is the author of this solution article.

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