Sandbox-Freshdesk

Analytics 25

• Data Mismatch
• Limitations
• Export issues
• Customise Report
• Report Filters

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Emails 12

• Outgoing
• Notification
• Incoming
• Proactive Spam Filtering
• Setup

View all 12

Accounts 19

• Data Export
• Login related issues
• Explore plan issues
• URL
• Plans and Billing

View all 19

Automations 7

• Feature Asks
• Ticket Creation
• Time Triggers
• Webhooks
• Ticket updates

View all 7

Knowledge Base 8

• Multilingual Knowledge base
• Is there a way to view Knowledge Base content without a license in Freshdesk?
• Is there a way to build a Knowledge Base for employees?
• How do I disable the Knowledge Base in Freshdesk?
• Is there a way to integrate Knowledge from multiple sources?

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Agents 15

• Roles
• Password Reset
• New Agent
• Blocked
• Profile

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Helpdesk 1

• How to change the primary language of the helpdesk?

Security 22

• SAML SSO
• JWT SSO
• OAuth.2 SSO
• TLS
• HIPAA

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Dashboard 1

• How MVP point is calculated on the leaderboard in Freshdesk?

Integrations 10

• Dynamic 365 CRM
• Whatsapp Integration Process
• I am unable to integrate Jira with my Freshdesk account. How can I solve this?
• Social Media Channels in Freshdesk
• Facebook Integration

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Ticket Details Page 18

• Time Entry
• Split Ticket
• Forward
• Replies/ Reply Editor
• Traffic cop

View all 18

Portal 5

• Customer Portal
• Portal settings
• How to setup portal in multiple languages?
• Adding Custom URL
• Ticket Export Options in the Customer Portal

Ticket List View 13

• Ticket Refresh
• Bulk Actions
• Merge
• Export
• Default Views

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Common Articles 5

• How to remove bounce
• Accessing the right Haystack link
• Accessing the right Sumologic endpoint
• Find Account ID/URL
• How to check the mail server in use?

Ticket Fields 1

• Modifying Ticket Fields

API 1

• Fetching ticket status via API

SSO 2

• Unable to login using freshdesk login screen
• Custom SSO policy