For any security-related questions, please redirect the customers to the link below,
https://www.freshworks.com/security/resources/
If the above doesn't help,
1. Drop an email to infosec@freshworks.com with the list of questions that the customer has come up with.
2. While dropping an email to Infosec, please share the accountid, and pod details from Freshops.
3. Get back to the customer with the response that the infosec team has provided.
4. Mark these tickets as L5