Issues with password reset

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 3:44 PM by Fawzia Aleem

Possible queries:

What happens after I reset my password?
Issues with resetting password.


Resolution path:


  • Once the password reset link is triggered (check how to here) and a new password is set, all the existing sessions will expire and the agent will be logged out of the account.

  • The agent must then log into the account using the newly set password.

  • If there is a UI-related error while doing so, refer to this article for further checks.

  • If the reset link is triggered, but the email is not received, refer to this article for further checks.

  • If the reset link is triggered, but the link is not accessible or is invalid, refer to this article for further checks.

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