Issue:
Customers report that the Freshdesk portal is inaccessible and are shown the following error.
This usually happens when the customer's Public IP is blocked from our side for various reasons. To check this navigate to DevOps -->Tools -->IP Blocking reasons after asking the customer for their Public IP
From this interface, it can be verified if the customer's IP is blocked or not. If it's blocked , reach out to the Infosec team in the fd-support-noc to get it unblocked and gather information on the reason for the block.
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