Customer IP Blocked
Modified on: Tue, 18 Jun, 2024 at 3:45 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Issue:
Customers report that the Freshdesk portal is inaccessible and are shown the following error.
This usually happens when the customer's Public IP is blocked from our side for various reasons. To check this navigate to DevOps -->Tools -->IP Blocking reasons after asking the customer for their Public IP
From this interface, it can be verified if the customer's IP is blocked or not. If it's blocked , reach out to the Infosec team in the fd-support-noc to get it unblocked and gather information on the reason for the block.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?