Possible Query:
I want to bulk delete tickets in my Freshdesk account. How can I achieve this?
Resolution Path:
There are multiple ways by which customers can bulk delete tickets from their Helpdesk system. They are as below:
Ticket List View
-> The customer can create a custom ticket list view that includes the ticket that they want to delete.
-> They can choose one ticket from the list view and they will see a screen below:
-> Click on the button on the top left corner to select all the tickets on the current page and choose the Delete button.
-> All the tickets will be soft-deleted and moved to the Trash folder inside the Freshdesk system.
-> The customer can click on the button with 3 horizontal lines on the top left corner of the screen and choose the Trash folder to see the list of deleted tickets. Screenshot for reference:
Tickets in trash for more than 30 days will be automatically deleted from the DB and cannot be restored.
->The customer can also bulk select the tickets from the Trash folder and restore/permanently delete the tickets from their Helpdesk system.
API
-> The customer can execute a script from their end by triggering the bulk delete ticket API call to bulk delete multiple tickets from their Helpdesk system.
Marketplace apps
-> The customer can make use of the Bulk ticket manager light or Bulk ticket manager pro apps where they can upload the CSV file that contains the list of tickets they wish to delete.
