Update account contact details
Modified on: Tue, 18 Jun, 2024 at 3:46 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Possible Queries:
Resolution Path:
You can suggest the customer follow the below steps:
- Navigate to Admin>Account>Account Details and click on the Edit option on the first tile as highlighted in the below screenshot:
- Once they click, they will see the below pop-up window where they can change the contact details:
- Once the details are updated, they can click on the Update button for the changes to be saved.
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