Sandbox-Freshdesk

Possible queries:

• I forgot my Freshdesk URL. Can you help me in retrieving the account URL?

Resolution Path:

I forgot my Freshdesk URL. Can you help me in retrieving the account URL?

If a customer wants to know their Freshdesk URL, you can suggest them navigate to https://www.freshworks.com/freshdesk/login/ and click on the "Forget your Helpdesk name?" option. Screenshot for reference:

On the redirected page, the customer can enter the email address using which they signed up for their Freshdesk account. Adding a screenshot for reference:

An email will be sent to them listing all the Freshdesk URLs tagged to that email address. Using that, they can access their Helpdesk system.