Ember Data Request Error

Possible queries:
Error while viewing activities of ticket

Something went wrong while viewing ticket activities/conversations

Resolution Path:

• Validate account details.
  
  
• Check if the error is showing up
  - for all tickets, older tickets or tickets at random.
  - for all agents or few agents
  
  
• Obtain HAR file while loading the activities and check for the error returned. Use the x-request-id for the 4xx or 5xx error present and check POD-specific Haystack for the error in logs.
  
  
• If that is not possible, obtain Occasional agent access to the account, check for the error in the network tab and record HAR as mentioned in the above point.
  
  
• Raise an L2 ticket with the above details to have this checked further.