Export All Canned Responses

Possible Questions :

- Can I export all Canned Responses? 

- Is there a way to get a backup of all Canned Responses?

Resolution Path :

• Log into Freshdesk as an Administrator or Account Admin
• Go to Admin --> Agent Productivity --> Canned Responses
• Select the folder from where you want to export the responses. You can export the responses from all the folders in your account or select specific responses from a folder
  
  
• Click Export Selected Responses and choose how you want to export the responses
  
  
• Click Export again. On successful completion, the response file will be sent to your registered mail id as a downloadable link. It will look like this :
  

Note: The link will expire 15 days from the time of export.