- Curated Reports: Freshdesk provides a set of powerful pre-built reports that give a holistic view of your overall business and provide instant insights into your team's performance and customer satisfaction.
- Custom Reports: Build reports from scratch and customize them to suit your requirements. With custom reporting, choose the metric you want and decide how you want to view them.>
- Advanced analytics capabilities
- Filters and dimensions: Use advanced filters and dimensions for a deeper analysis of specific areas of your business.
- Rich visualization:Choose from a wide range of widgets and visualize your reports with rich and colorful charts.
- Share reports: Easily share reports with your team and give them access to view the reports.
- Custom attributes: Create attributes of your choice and use them in filters or group-by to further organise or drill down your data.
What is Analytics?
Freshdesk Analytics is a comprehensive reporting and analytics tool that allows you to measure and monitor customer service performance. It provides insights into various customer service data like ticket volume, agent productivity, customer satisfaction, response time, and resolution time.
Key features of Freshdesk Analytics:
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