Getting your own phone number

In order to get started with phone support, you will first need to purchase a call-in number to offer your customers.

Quick Guide to get your own phone number

• Login to your Freshdesk account.
• Click on Admin > Channels > Phone. 
• Click on Buy Number.
• You can choose to buy a local number in your country and charge customers when they call.  Or you can buy a Toll-free number and bear incoming call charges.
• Select the Local tab or the Toll-free tab based on your choice.

Local number

• Local numbers are currently available in 42 countries. Click here to see the complete list.
• Pick the country and the corresponding state (in the case of US) where you want your local number to be available in. 
• Note that some countries, like Mexico, have additional requirements and documents that you need to submit before you can purchase a number.
• You can also use the search box on the left and find out numbers that have specific digits or phrases.
• Choose the number you want from the list that gets generated below. 
• Click on the Purchase number button that appears when you hover over the number and complete the purchase.

Toll-free number

• You can choose to purchase your dial-in toll free numbers from any of these three countries - the US, UK and Canada.
• Select the country and the extension of the toll-free number you would like.
• You can also use the search box to find numbers with specific digits or phrases you want.
• Click on the Purchase number button that appears when you hover over the number and complete the purchase.

Once you purchase your phone number, the following take place:

• The phone widget appears at the bottom of your helpdesk.
• The availability toggle appears next to your profile in the top right corner.
• Your helpdesk dashboard will show a live summary of the number of calls in progress, number of agents online and a Call History button. 

You can purchase multiple numbers from various countries and setup toll-free helplines inside Freshdesk without using any third party services. You will be charged standard rates for incoming, outgoing and forwarded calls from your helpdesk.