Old Phone Channel
Freshdesk’s built-in phone channel lets you set up support hotlines that are closely integrated with the rest of your support channels, in a matter ...
Tue, 18 Jun, 2024 at 4:32 PM
You can configure every phone number separately and let it have it’s own set of customizations. Click on Admin > Channels > Phone. The numbers yo...
Tue, 18 Jun, 2024 at 4:32 PM
The details of all the incoming and outgoing calls will be available in the call history page. You can access this from the phone channel dashboard shown in...
Tue, 18 Jun, 2024 at 4:32 PM
Now greet your every caller with a custom welcome message. Quick Guide on setting up the Welcome Message Click on Admin > Channels > Pho...
Tue, 18 Jun, 2024 at 4:33 PM
You can set up a call-centre in minutes without requiring any specialized software. It is powered by Twilio, our VoIP provider. When you are in a ca...
Tue, 18 Jun, 2024 at 4:33 PM
This flowchart helps you understand the settings available in the phone channel (Admin > Phone > Settings) and how it will affect your incoming call...
Tue, 18 Jun, 2024 at 4:33 PM
To use the built-in phone channel, here is a basic requirement you will need to get up and running: Minimum 8kbps per agent per call. The more the bet...
Tue, 18 Jun, 2024 at 4:33 PM
In order to get started with phone support, you will first need to purchase a call-in number to offer your customers. Quick Guide to get your own pho...
Tue, 18 Jun, 2024 at 4:33 PM
Twilio Client requires a high speed and low latency network connection. Benchmark the network using pingtest.net or speedtest.net and aim to improve th...
Tue, 18 Jun, 2024 at 4:35 PM
WebRTC is supported in Chrome (v28+) and Firefox (v23+) on desktop. We do not support Android browsers. You can use phone channel on mobile by installing...
Tue, 18 Jun, 2024 at 4:35 PM