Outgoing Emails blocked in an Account

The sending of outgoing emails may be impeded under various circumstances. For example,

• The NOC team may block emails if any spamming activity is detected in the account
• Or during a migration process
• Additionally, Supreme may auto-block outgoing emails if there is a significant surge in such activity immediately after sign-up.
  
  

  Haystack logs:

  If you know the approximate timeline, you can use the below query to search for the logs,

  
  

  ‘account_id’ AND ‘block_outgoing_email’ - In case blocked due to migration

  OR

  ‘account_id’ AND ‘spam_threshold_reached’ - When spam threshold is reached for an account
  

  
  For valid requests, outgoing emails can be unblocked from DevOps ( reference image below )