The sending of outgoing emails may be impeded under various circumstances. For example,

  • The NOC team may block emails if any spamming activity is detected in the account
  • Or during a migration process
  • Additionally, Supreme may auto-block outgoing emails if there is a significant surge in such activity immediately after sign-up.

    Haystack logs:

    If you know the approximate timeline, you can use the below query to search for the logs,


    ‘account_id’ AND ‘block_outgoing_email’ - In case blocked due to migration

    OR

    ‘account_id’ AND ‘spam_threshold_reached’ - When spam threshold is reached for an account


    For valid requests, outgoing emails can be unblocked from DevOps ( reference image below )