To turn off this sign up email from being sent to the requesters, please go to Admin --> Workflows --> Email Notifications --> Requestor notifications and turn off User activation email.
This would be turned on by default and all users who raise a ticket would receive this email, after being created as a contact in your Freshdesk Account.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article