-
How to prevent email notifications for merged tickets?
-
Why are my requesters receiving two emails notifications when a new ticket is created?
-
Why am I, as an agent, not getting notifications when a new ticket is created?
-
Where can I download invoices for my account?
-
How do I delete or cancel my account?
-
How do I activate my Freshdesk Account?
-
What is the size limit for attachments to a ticket reply?
-
I want to insert a footer into all my replies. How do I do this?
-
What are tags? How can I add/merge tags?
-
I want my agents access to be altered while working on the tickets. How do I go about this?
-
How to send replies with the Agent Name in the From field of the email?
-
How to resolve issues with password reset?
-
How can I add a ticket field where a customer can only select one of multiple options?
-
What is a dependent field and how do I use it?
-
How can I create dynamic forms and have different fields based on the different values?
-
Is there way to add tickets automatically to the solutions or knowledge base?
-
Is it possible to have existing knowledge base articles pop-up before someone submits a ticket on that topic?
-
Is there a way to create an internal and external knowledge base?
-
Is it possible to change the Forum tab name with a different text?
-
Users are complaining that they are required to enter Captcha each time they start a Forum topic/ creating a ticket. How to have this disabled?
-
How to disable forum moderation emails?
-
How do I rebrand the Agent side of the portal and change its colors?
-
How can we make sure that only logged-in users can submit a ticket?
-
What is the difference between the New > Ticket and the New > Email option?
-
Data storage and data security in Freshdesk
-
Why are we getting a 'connection insecure' error when we try to access our support URL?
-
TLS 1.0 Support Deprecation
-
What is automatic ticket assignment?
-
Is there a way to prevent automatic ticket assignment when an agent replies to an unassigned ticket?
-
Is it possible to automatically assign tickets based on agent workload?
-
How to ensure that users do not change their email address while submitting a ticket, from the portal?
-
What is the difference between the Garden and Estate plans in terms of portal customizations?
-
How do I restrict customers from editing the ticket properties after a ticket is submitted?
-
What can I do if incoming calls are not being received by certain agents?
-
Can we keep our helpdesk numbers hidden?
-
I already have a Twilio number. Can I use it directly?
-
How do I change my Agent Profile's TimeZone?
-
Is it possible to display the clock in the 24-hour time format?
-
Will the reopening of a Resolved ticket count against Average Resolution time?
-
I haven't sent out the survey to the customer but still there seems to a rating on the ticket. How is this possible?
-
How do I have an NPS score using Freshdesk surveys?
-
I have configured the Customer satisfaction surveys right, but when I run a quick test, I do not get the survey.
-
Why are my company's posts not being converted to tickets, even though I've selected that option?
-
Why am I not able to associate my Facebook page with Freshdesk?
-
Why is the reply option not available on a few tickets created from Facebook?
-
Is there an app where my customers or clients can login to raise tickets?
-
I'm not able to receive calls on my Freshdesk app - what am I doing wrong?
-
Do you have a Freshdesk app for Windows Mobile OS?
-
How can I stop verification emails being sent to customers?
-
How can I send activation emails in bulk?
-
Why can't I sign up again with an email address after I've deleted the contact associated with that address?
-
Why am I getting ‘You’re not allowed to access this page’ error?
-
Why are the names under my agents' profiles automatically changed every time they log in?
-
I see the error 'Sorry we couldn’t locate your account' when I try to login. What is the issue here?
-
What are Webhooks?
-
Is there any documentation for the APIs on Freshdesk?
-
How to handle and prevent webhook drops?
-
Would an agent with Group access be able to view Shared Ownership tickets?
-
Is it possible to trigger an action using the Ticket Update automation if the Internal group is changed?
-
Can I use a template to create a new ticket?
-
How do I set up multiple products on a portal?
-
Is it possible to use the same agents and SLAs for multiple products?
-
Is there a placeholder for a product-specific activation URL when a new customer signs up?
-
Why can't I see all my fields in the filters on the Reports tab?
-
Are there any limitations in the drill-down option for the Reports?
-
How does the Top-Customer Analysis Report work?
-
How can I reset the gamification points?
-
How are the points calculated for the Leaderboard?
-
How can I edit the level of each agent manually?
-
Why am I getting the 'Opportunity creation failed. Required Fields missing: [custom_field_name]' error when trying to create an opportunity in Salesforce from the Freshdesk widget?
-
Why isn't status mapping in JIRA working for me?
-
I typed my auth token incorrectly while calling “/fd_ticket” - what can I do?
-
Why am I getting the 'Currently one import is in progress, please try again' error while importing?
-
What can I do if the file size for the import is more than 50MB?
-
Can I do a bulk import of tickets from another ticketing system?
-
How can I set the feedback form to be for a specific product?
-
Why am I getting the error ERR_INSECURE_RESPONSE when I'm trying to embed a contact form on our website?
-
Can we change the order of the fields in the Feedback Form?
-
Why am I not able to see the Admin Tab?
-
Where do I set agent's ability to accept auto assignment?
-
How many agents can I add in the Sprout plan?
-
How to test the bot before enabling it on support portal?
-
How to train the Bot?
-
How to set up the Answerbot?
-
How to create a new portal?
-
I need to find how to change a survey response
-
Can I download Freshdesk?
-
I need a call answering system.
-
What happens when I delete a product?
-
I need information on Freshmarketer
-
Which ticket statuses are considered in the On-Hold count?
-
Can I edit an announcement in Team Dashboards?
-
Is the Team Dashboard realtime?
-
How can I embed solution articles or the customer portal into my website?
-
What is the help widget?
-
How can I embed solution articles and/or the contact form on Wix?
-
What is the validity of our Freshdesk’s PCI compliance certification?
-
Are Freshdesk (standalone version) and Freshdesk Omnichannel PCI compliant?
-
Who provided the PCI-DSS certification for Freshdesk?
-
What roles and scope can be assigned to a Field service agent?
-
I do not see the Field Service Management option in the Admin tab. Why?
-
What is the difference between a Field Technician license and a Helpdesk agent license?
-
I belong to Estate plan. But, why am I not able to create a custom report?
-
How to create custom reports in Analytics?
-
How do I find out how much time a ticket spent on each status?
-
Will agents on Freshdesk be notified in-product when an internal team updates their status?
-
Will any internal team on Freshservice be able to contact or respond to the customer?
-
Do Freshdesk or Freshservice teams need an additional license to access this integration?