Solution for Case 1: Blank Page on Page 1:



To resolve this issue, follow the steps below:

  1. Check if your browser is enabled with third-party cookies.
  2. Go to your browser settings and navigate to Privacy and Security.
  3. Allow all cookies to be able to view Page 1.






Solution for Case 2: Authentication Error for User




  1. Ask the customer to provide the HAR file
  2. Check for the presence of a "401 Unauthorized" error as shown in the screenshot

  3. This problem is only observed in Omnichannel accounts
  4. The synchronization of agents with products (chats, caller, and desk) is failing and requires a backend fix. Please escalate the issue to L2 support.

    Solution for Case 3: Permission-related issue

        To address a permission-related issue, follow these steps:

  1. Request a HAR file from the customer.
  2. Check for a specific request, as shown in the screenshot below,



  3. In the response, if you see "conversation," it means that the chat channel is not enabled for the agent profile.

Enabling the chat channel for the agent profile should resolve the issue.



Solution for Case 4: Aw, Snap! In PDF Export

If you encounter an "Aw, Snap!" error while exporting a PDF, it could be due to too many small widgets present in the report or some widgets ( ~190+ widgets in a single report) taking too much time without proper filters. For instance, querying data from a period of 5+ years.


  1. To resolve this, you can enable "report.EXPORT_REPORT_GROUP_PDF_BY_MERGING_PAGES" on an on-demand basis.
  2. It's important to validate every widget and suggest any necessary filters or extra conditions to ensure the feature works properly.


Solution for Case 5: Pages missing in report


The export function has a limit of maximum 4 pages and can fetch up to 200 rows, which is done to maintain consistency in the report size.