Account Deletion

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:41 PM by Fawzia Aleem

Could you kindly assist me in deleting an unnecessary account and provide information on the timeline for erasing the associated data?

Haystack logs:


 "api/_/accounts/cancellation" AND "account_id"

Here are the steps to follow for deleting an account:

  1. Account administrators can start the account cancellation process by going to Admin > Account > Account Details.

  2. If the cancellation is initiated by the customer, paid/non-trial accounts will be deleted 14 days after the account cancellation.

  3. Trial accounts will be immediately deleted.

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