Is it possible to check the ticket history of a particular customer?
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Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:45 PM
In Freshdesk, you could view the most recent tickets raised by a requester, from within any of the the requester's tickets. To view this list, please click on the Recent Tickets option present within the requester widget. This would bring up all the past tickets from a particular customer.
Fawzia is the author of this solution article.
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