Automation rules that run on time triggers in Freshdesk allow you to bring your workflows into your helpdesk and define specific actions based on time and event-based triggers. With these automation rules, you can set up a simple rule to send out reminder emails automatically, if the customer hasn't gotten back with the information in, say, 48 hours.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article