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Freshdesk, by default, classifies tickets with 4 specific flags. These flags help agents quickly take notice of the ticket in question and perform necessary actions.
| Flag | Description |
 | Represents all new tickets created on the helpdesk |
 | Represents tickets the customer has responded to |
 | Represents tickets for which the first response SLA has been violated |
 | Represents tickets for which the resolution SLA has been violated |
Note: These flag values are hardcoded and cannot be edited. You will not be able to filter tickets based on these flags.