Why are the images in my Knowledge base broken?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:53 PM by Fawzia Aleem

The images in your solution articles may not be displayed properly because the images may require authentication to view it. You can check this out by opening the incognito window--> Right clicking on the broken image--> Click on inspect--> You would get the Image URL and try accessing that link--> If it asks you to check the login to view these images then we confirm this is the issue. If not, then please do reach out to our support and we will help sort this out for you :)

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article