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Groups/ Agents/ Roles
16
Why are deleted agents not appearing under the Deleted Agents tab?
I am not able to change an agent's name
Can an agent be automatically assigned to tickets from one group?
Can I merge multiple groups into one big entity?
I am an agent and I want to delete another agent
View all 16
General Admin settings
94
I was wondering if it is possible to define email templates in Freshdesk
How do I set this up on our company website
I don't want every ticket created in Freshdesk to sync to Jira.
Configured the survey to be sent when we mark the ticket as closed, but it didn't work.
Is there a way to select multiple items on the drop down?
View all 94
Reporting
22
I am trying to add an email address to receive a weekly indepth report but it keeps saying no email found
Can I get all ticket data including all the activity, status, time, etc?
I want to be able to compare the average resolution time that a group has on a daily basis.
I want to remove trash and spam emails from my reports
How can I view per agent performance graphically?
View all 22
Automations
61
i need to know the error codes in API response
How can i include survey on an email?
push to slack with supervisor
Shift+close without sending email notification to the ticket creator, this functionality does not work. The notification still sends email that the ticket was closed
Supervisor rule custom date
View all 61
API
4
How do I get product details if I have a product_id?
Is there an API to add Items to a custom drop down?
Is there a Freshdesk test environment for API?
Can I set up a company logo in the agent auto signature?
Contacts And Companies
29
A point of contact from a company is being replaced by a new person, how can the new person take care of the old tickets.
How do we block a client/mail id from creating tickets?
Ticket creation notification is not translated in French
I need to recover a deleted company.
my customers are unable to create a new account in the customer portal using the same e-mail of the ticket
View all 29
Solutions and Social
27
What are portal categories in portal customisation?
I want to get some details regarding how to control knowledge base access.
We use multiple product portals and want to start using Solutions but we cannot restrict view access based on Agents working with different products.
Can you make an article available to all companies except one company?
how to change forum name
View all 27
Tickets
90
A ticket is linked to the wrong company
Is there a way to see someone working on an email from the table view?
I would like to know how to enable Traffic Cop
Does it cost more to set up another product portal?
Can freshdesk have separate ticket lists for different departments?
View all 90
Security
11
Where can I download the data processing addendum for freshsales?
How can I turn OFF the SSO?
I would like to change the ticket url from https:// to http://
How to skip SSO and manually login?
Is Freshdesk HIPAA compliant?
View all 11
Email
19
How to add bcc while sending a new outbound email?
Can I set up multiple email domains in Freshdesk?
how to change the ticket subject when forwarding to an outside emial address
I want to know how to disable having e-mails sent in response to support requests to both the sender as well as our agents, as these messages only need to be sent to the requester.
Is FreshDesk able to send encrypted mails?
View all 19
Satisfaction Survey
6
Why are there two surveys being sent out in the same email?
How to calculate the exact number of surveys sent in a specific time?
Can I receive a notification every time a customer satisfaction survey is completed?
How to edit satisfaction survey content?
Is there a way to send an email to clients that have rated a survey?
View all 6
Login & Password issues
6
Existing freshworks user! Admins cannot edit Agent' profile information. Agents can edit their profile information in their Freshworks profile.
Unable to load page. We encountered an unexpected problem (check your network connection).
I work for two companies that both use fresh desk and I want to be logged in to both help desks at the same time
How will agents log in?
Why am I automatically being logged out of Freshdesk after logging in?
View all 6
Integrations & Apps
22
Do you have Instagram as a support channel?
Automation to create Child tickets
Do you have a CRM on its own, not part of Freshdesk helpdesk
Can I set tickets so that you cannot change the status of ticket without adding a tag?
Private comments from the Jira app are always from one and the same person. Can we change this?
View all 22
Plans & Billing
5
I want to reduce the number of agents from my account
For now our account does not have a full time agent seat, how can I get a day pass?
How to switch to invoice for payment?
Can I speak to a sales person ?
Hi there, can I pause my account?
Email notifications
4
I want to remove the option to log into Freshdesk for my customers
I am trying to create an email notification for password reset.
How to deactivate the email notifications that the agents receive for tickets?
Want to know how to have email notification to only go to specific groups and not to all agents
Dashboard
4
How can I broadcast a message to notify all of my agents?
Why haven't my pending tickets moved to the "On Hold" status?
How to filter for the number of tickets created 'Today'?
What is an Announcement widget and how can I set it up?
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by Freshdesk