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Why are deleted agents not appearing under the Deleted Agents tab?
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I am not able to change an agent's name
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Can an agent be automatically assigned to tickets from one group?
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I was wondering if it is possible to define email templates in Freshdesk
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How do I set this up on our company website
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I don't want every ticket created in Freshdesk to sync to Jira.
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I am trying to add an email address to receive a weekly indepth report but it keeps saying no email found
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Can I get all ticket data including all the activity, status, time, etc?
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I want to be able to compare the average resolution time that a group has on a daily basis.
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i need to know the error codes in API response
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How can i include survey on an email?
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push to slack with supervisor
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How do I get product details if I have a product_id?
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Is there an API to add Items to a custom drop down?
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Is there a Freshdesk test environment for API?
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A point of contact from a company is being replaced by a new person, how can the new person take care of the old tickets.
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How do we block a client/mail id from creating tickets?
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Ticket creation notification is not translated in French
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What are portal categories in portal customisation?
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I want to get some details regarding how to control knowledge base access.
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We use multiple product portals and want to start using Solutions but we cannot restrict view access based on Agents working with different products.
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A ticket is linked to the wrong company
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Is there a way to see someone working on an email from the table view?
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I would like to know how to enable Traffic Cop
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Where can I download the data processing addendum for freshsales?
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How can I turn OFF the SSO?
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I would like to change the ticket url from https:// to http://
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How to add bcc while sending a new outbound email?
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Can I set up multiple email domains in Freshdesk?
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how to change the ticket subject when forwarding to an outside emial address
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Why are there two surveys being sent out in the same email?
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How to calculate the exact number of surveys sent in a specific time?
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Can I receive a notification every time a customer satisfaction survey is completed?
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Existing freshworks user! Admins cannot edit Agent' profile information. Agents can edit their profile information in their Freshworks profile.
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Unable to load page. We encountered an unexpected problem (check your network connection).
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I work for two companies that both use fresh desk and I want to be logged in to both help desks at the same time
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Do you have Instagram as a support channel?
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Automation to create Child tickets
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Do you have a CRM on its own, not part of Freshdesk helpdesk
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I want to reduce the number of agents from my account
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For now our account does not have a full time agent seat, how can I get a day pass?
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How to switch to invoice for payment?