Please check if the ticket has a private note/ Forward (Check for a lock symbol next to the note) or if it has a public note/ reply. If the reply is private then it would not be considered as a response by Freshdesk, because it is not displayed to the customer.
My ticket shows 'Response Due' though it has a response already Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:55 PM
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