However, the ticket would not appear on the contact's (the one who commented) profile as they would not be the ticket requester.
But you could search for the comment description and would be able to find the ticket.
Can I find a Facebook post ticket in Freshdesk by searching for a Facebook commenter's name?
Modified on: Tue, 18 Jun, 2024 at 5:03 PM
The comment would be searchable with the contact's name only if the response has been split and created into a new ticket. Essentially when a post and the comments are converted to tickets, it would be created with the company's name.
However, the ticket would not appear on the contact's (the one who commented) profile as they would not be the ticket requester.
But you could search for the comment description and would be able to find the ticket.
However, the ticket would not appear on the contact's (the one who commented) profile as they would not be the ticket requester.
But you could search for the comment description and would be able to find the ticket.
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