Freshdesk offers support for various social media integrations, including Facebook, Whatsapp, and Instagram.
- For integrating your Facebook page with your helpdesk, you can find the steps and configuration details in the following article below:
[Link: Integrating a Facebook Page with Your Helpdesk].
This integration is available on all Freshdesk plans.
- To set up the WhatsApp integration, please note the following requirements:
- You must be on the Growth, Pro, or Enterprise plans.
- You need a WhatsApp business number.
For detailed steps on WhatsApp integration, refer to this article:
[Link: WhatsApp for Business Integration].
- Please note that the Instagram integration in Freshdesk is not a native integration. To use it, you'll need to install an app developed and supported by a third-party vendor called Swedbyte. For support regarding the Instagram integration, you can reach out to Swedbyte at instagram@swedbyte.se. You can find the app in the Freshworks Marketplace here:
[Link: Freshdesk Instagram Integration by Swedbyte].
By referring to the provided links and information, you can configure and utilize social media integrations in Freshdesk based on your specific requirements and plan.