Freshdesk offers support for various social media integrations, including Facebook, Whatsapp, and Instagram.
- For integrating your Facebook page with your helpdesk, you can find the steps and configuration details in the following article below:
[Link: Integrating a Facebook Page with Your Helpdesk].
This integration is available on all Freshdesk plans.
- To set up the WhatsApp integration, please note the following requirements:
- You must be on the Growth, Pro, or Enterprise plans.
- You need a WhatsApp business number.
For detailed steps on WhatsApp integration, refer to this article:
[Link: WhatsApp for Business Integration].
- Please note that the Instagram integration in Freshdesk is not a native integration. To use it, you'll need to install an app developed and supported by a third-party vendor called Swedbyte. For support regarding the Instagram integration, you can reach out to Swedbyte at instagram@swedbyte.se. You can find the app in the Freshworks Marketplace here:
[Link: Freshdesk Instagram Integration by Swedbyte].
By referring to the provided links and information, you can configure and utilize social media integrations in Freshdesk based on your specific requirements and plan.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article