If you encounter an error message while triggering a ticket export, it could be attributed to one of the following causes:
- An ongoing export: There might be an existing export that is still in progress and has not yet been completed. Please wait until the previous export finishes before triggering a new one.
- Excessive exports by an agent: If an agent has initiated more than 10 exports simultaneously, it can lead to errors. Ensure that the number of concurrent exports triggered by an agent does not exceed this limit.
If the error persists and is not related to the aforementioned reasons, it is recommended to obtain the HAR file containing the X-request ID and timestamp. You can refer to the following article for instructions on how to generate a HAR file:
[Link to article: How to Create a HAR File]
Once you have the X-request ID and timestamp from the HAR file, you can search in Haystack within the Freshdesk logset to determine the specific cause of the error.
By following these steps, you can troubleshoot and identify the reason behind the error message encountered during a ticket export in Freshdesk.