Plans and Billing - Unable to view Plans/Billing Page
Modified on: Tue, 18 Jun, 2024 at 5:13 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The plans/Billing page will not be accessible for Reseller accounts.
We can hit the endpoint https://domain.freshdesk.com/api/_/subscription using the OA access that has account admin privileges. If the reseller_paid_account is set to true it's a Reseller account.
Also, the subscription info in Chargebee will hold the Reseller Company Name if it's a Reseller account.
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