Company A- Support Metrics

{"total_created":{"2025-05":2,"2025-04":19,"2025-03":24,"2025-02":10,"2025-01":38,"2024-12":4,"2024-11":1,"2024-06":5,"2024-05":6,"2024-04":4,"2024-03":1,"2024-01":2,"2023-12":3,"2023-10":6,"2023-09":5},"created_by_type":{"2025-05":{"L2 - Analysis/Troubleshooting":2},"2025-04":{"L2 - Analysis/Troubleshooting":19},"2025-03":{"L2 - Analysis/Troubleshooting":21,"L5 - Services/Custom Development":1,"L0 - Downtime, Outage, and Incidents":2},"2025-02":{"L2 - Analysis/Troubleshooting":10},"2025-01":{"L2 - Analysis/Troubleshooting":37,"L5 - Services/Custom Development":1},"2024-12":{"L2 - Analysis/Troubleshooting":4},"2024-11":{"L2 - Analysis/Troubleshooting":1},"2024-06":{"L2 - Analysis/Troubleshooting":5},"2024-05":{"L2 - Analysis/Troubleshooting":6},"2024-04":{"L2 - Analysis/Troubleshooting":4},"2024-03":{"L0 - Downtime, Outage, and Incidents":1},"2024-01":{"L5 - Services/Custom Development":2},"2023-12":{"L2 - Analysis/Troubleshooting":3},"2023-10":{"L2 - Analysis/Troubleshooting":2,"L5 - 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Services/Custom Development~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","14619659":"Fwd: Accepted: [EXTERNAL] Updated invitation: AELTC Catchup @ Wed Sep 6, 2023 10am - 11am (CEST) (mfab@aeltc.com)~~~2~~~resolved~~~2023-09~~~L2 - Analysis/Troubleshooting~~~Ops_MA,fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","14620302":"Fwd: Linking Changes to Fresh~~~2~~~resolved~~~2023-09~~~L2 - Analysis/Troubleshooting~~~Ops_MA,fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","14655534":"Training Schedule~~~2~~~resolved~~~2023-09~~~L5 - Services/Custom Development~~~No_Tag~~~Freshservice","14682127":"AELTC Training Day 1~~~2~~~resolved~~~2023-09~~~L2 - Analysis/Troubleshooting~~~Ops_MA,fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","14776386":"Champs Build Tasks Export~~~2~~~resolved~~~2023-10~~~L2 - Analysis/Troubleshooting~~~No_Tag~~~Freshservice","14812573":"FW: [EXTERNAL] Added to Championship Checklist workspace in AELTC Fresh Service Account~~~1~~~resolved~~~2023-10~~~L1 - How To's~~~Ops_MA,fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","14824991":"Uploading Assets into Fresh~~~2~~~resolved~~~2023-10~~~L5 - Services/Custom Development~~~ops-ma,fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","14853164":"Uploading Assets into Fresh~~~2~~~resolved~~~2023-10~~~L5 - Services/Custom Development~~~Ops_MA,Candidate_for_Audit~~~Freshservice","14880216":"Technology Department Agent List~~~2~~~resolved~~~2023-10~~~L5 - Services/Custom Development~~~Ops_MA~~~Freshservice","14886193":"Contracts Module~~~2~~~resolved~~~2023-10~~~L2 - Analysis/Troubleshooting~~~Ops_MA~~~Freshservice","15170430":"Champs Tasks~~~2~~~resolved~~~2023-12~~~L2 - Analysis/Troubleshooting~~~ops-ma,fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","15173496":"Day Passes~~~2~~~resolved~~~2023-12~~~L2 - Analysis/Troubleshooting~~~Ops_MA,fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","15173823":"Fwd: FW: Central Technology Department Calendar~~~2~~~resolved~~~2023-12~~~L2 - Analysis/Troubleshooting~~~Ops_MA,fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","15294265":"Fwd: Simplifying AELTC Change Process~~~2~~~resolved~~~2024-01~~~L5 - Services/Custom Development~~~Ops_MA,fs-nocontactcode,fs-contactcodecorrection,fs-ncc,FS-Awesome-Jan24~~~Freshservice","15353692":"Re: Technology Services Order Form Request Reveiew Session~~~2~~~resolved~~~2024-01~~~L5 - Services/Custom Development~~~Ops_MA~~~Freshservice","15773374":"Champs Dashboard Issue~~~2~~~resolved~~~2024-03~~~L0 - Downtime, Outage, and Incidents~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","15821061":"Task Reminders~~~2~~~resolved~~~2024-04~~~L2 - Analysis/Troubleshooting~~~Ops_MA,fs-nocontactcode,fs-contactcodecorrection,fs-ncc,Candidate_for_Audit,FS-8+Conv~~~Freshservice","15835577":"Fwd: New request please~~~2~~~resolved~~~2024-04~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","15852909":"Agent Usage and additionoal licenses~~~2~~~resolved~~~2024-04~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","15923848":"Sandbox Usage~~~2~~~resolved~~~2024-04~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","16010740":"Adding Vendors~~~2~~~resolved~~~2024-05~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","16051808":"Championship Checklist - Cloning Tickets~~~2~~~resolved~~~2024-05~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","16061422":"Meeting Request - Reschedule~~~2~~~resolved~~~2024-05~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","16079839":"[Important] Freshservice Upgrades, Changes, and Deprecations scheduled for Nov 2024.~~~2~~~resolved~~~2024-05~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","16094393":"Technology Services Deployment Email~~~2~~~resolved~~~2024-05~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","16094475":"Jeff Amsterdam has lost access to Fresh~~~2~~~resolved~~~2024-05~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","16162189":"Ticket 21588~~~2~~~resolved~~~2024-06~~~L2 - Analysis/Troubleshooting~~~fs-priority_violated~~~Freshservice","16210617":"Incorrect Requestor Address Used~~~2~~~resolved~~~2024-06~~~L2 - Analysis/Troubleshooting~~~No_Tag~~~Freshservice","16212384":"Technology Services Bundle Status~~~2~~~resolved~~~2024-06~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","16235905":"Confirmation Email to Requestors~~~2~~~resolved~~~2024-06~~~L2 - Analysis/Troubleshooting~~~No_Tag~~~Freshservice","16249936":"Run Sync~~~2~~~resolved~~~2024-06~~~L2 - Analysis/Troubleshooting~~~No_Tag~~~Freshservice","16982314":"AELTC Sandbox~~~2~~~resolved~~~2024-11~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RANJITH~~~Freshservice","17187660":"Currency Showing as Dollars in Technology Services~~~2~~~resolved~~~2024-12~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SATHEESH~~~Freshservice","17207682":"FW: Export of tickets created within ( 1 Jan, 2024 to 18 Dec, 2024 ) for aeltc.freshservice.com~~~2~~~resolved~~~2024-12~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SATHEESH,fs-priority_violated~~~Freshservice","17208520":"Tickets Raised by Category~~~2~~~resolved~~~2024-12~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANYAL~~~Freshservice","17209478":"Champs Checklist 2025~~~2~~~resolved~~~2024-12~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17291246":"Reopened Tickets Report~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17291756":"Availability for Tech Services Demo~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_MERCY~~~Freshservice","17296216":"Tickets Raised - Category and Sub-Category~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17298022":"Unresolved Tickets by Days~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc,OPS_MA_ISWARYA~~~Freshservice","17311413":"60 - 90 Days~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc,OPS_MA_SANTHOSH~~~Freshservice","17311419":"Ticket 31610 - Championships Checklist~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANTHOSH~~~Freshservice","17312000":"Meeting Move~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_ISWARYA~~~Freshservice","17312760":"Agent Transfer for Championship Tasks~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RAJA~~~Freshservice","17318593":"Technology Services Demo~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17328454":"Championships Dashboards~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANTHOSH~~~Freshservice","17331093":"Watched Tickets~~~2~~~resolved~~~2025-01~~~L5 - Services/Custom Development~~~OPS_MA_ISWARYA,Candidate_for_Audit,FS-8+Conv,8 plus interactions,EX24~~~Freshservice","17335364":"Supplier Tickets~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RANJITH,Candidate_for_Audit,FS-8+Conv,8 plus interactions~~~Freshservice","17349215":"SD Supervisor Conversions~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANTHOSH,fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","17358993":"Meeting Request~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SABARI,fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","17374009":"Freshservice Upgrades, Changes, and Deprecations scheduled for May 2025~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RANJITH,FS-Awesome-Jan25~~~Freshservice","17374013":"Adding Start Date to Champs Checklist~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RANJITH~~~Freshservice","17377031":"Technology Services Additional Agents~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc,OPS_MA_RAJA~~~Freshservice","17377060":"Meeting Request - Technology services~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc,OPS_MA_RAJA~~~Freshservice","17377313":"[EXTERNAL] Activate your account at Freshservice Support Portal~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc,OPS_MA_RAJA~~~Freshservice","17384330":"Technology Services Sandbox Sync~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc,OPS_MA_HARINITHA~~~Freshservice","17388464":"Sandbox Sync~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANYAL~~~Freshservice","17388498":"Technology Services Button~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_NAVEEN~~~Freshservice","17389211":"Technology Services Flow~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RANJITH~~~Freshservice","17389842":"Technology Services Workspace~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17389942":"FW: Technology Services Order Form Request For freshworks~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA,fs-priority_violated~~~Freshservice","17389971":"FW: [EXTERNAL] Fwd: SR-31879 Technology Services Order Form Received~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA,fs-priority_violated~~~Freshservice","17390614":"Technology Services Ticket Automator~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~fs-nocontactcode,fs-contactcodecorrection,fs-ncc,OPS_MA_HARINITHA~~~Freshservice","17395110":"Agent Transfer for Championship Tasks~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RANJITH~~~Freshservice","17396088":"Meeting Request - 24 January 2025~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17396993":"Champs Tasks - Bulk Upload~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17415061":"Changes - Monthly Service Report~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SABARI,fs-priority_violated~~~Freshservice","17415464":"FW: [EXTERNAL] New Activity [#CASE-30122] Support Qualifiers at Roehampton~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RAJA,fs-priority_violated~~~Freshservice","17419760":"Enya Darwin's Account~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RANJITH~~~Freshservice","17421190":"Bulk Date Update~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA,Candidate_for_Audit~~~Freshservice","17421573":"Meeting Request - Enya's Account~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_ISWARYA~~~Freshservice","17425537":"Champs Checklist Tasks - Sync Resolution Due Date~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RANJITH~~~Freshservice","17426375":"Bulk Date Update - Andreas~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA,fs-priority_violated~~~Freshservice","17434529":"Reopened Ticket Report - 1 Feb 2025~~~2~~~resolved~~~2025-01~~~L2 - Analysis/Troubleshooting~~~OPS_MA_ABDUL~~~Freshservice","17462389":"FW: [EXTERNAL] Activate your Freshworks Account~~~2~~~resolved~~~2025-02~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANYAL,fs-priority_violated~~~Freshservice","17462832":"Monthly Reported - Tickets Completed~~~2~~~resolved~~~2025-02~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANYAL~~~Freshservice","17464185":"Meeting request~~~2~~~resolved~~~2025-02~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17469822":"Monthly Report - Unresolved Tickets by Days~~~2~~~resolved~~~2025-02~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANYAL~~~Freshservice","17471431":"Monthly Report: Incident Affecting Multiple Users~~~2~~~resolved~~~2025-02~~~L2 - Analysis/Troubleshooting~~~OPS_MA_NAVEEN~~~Freshservice","17481783":"#INC-32267 - Assistance~~~2~~~resolved~~~2025-02~~~L2 - Analysis/Troubleshooting~~~OPS_MA_NAVEEN,fs-nocontactcode,fs-contactcodecorrection,fs-ncc,FS-Bad Surveys,FS-Bad-Jan25,FS-Awesome-Jan25~~~Freshservice","17504295":"Fwd: Please archive UAS products deactivate~~~1~~~resolved~~~2025-02~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA,FS-Awesome-Jan25~~~Freshservice","17557154":"INC-32281 & INC-32282~~~2~~~resolved~~~2025-02~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RANJITH~~~Freshservice","17559196":"User Profile Update from SSO~~~2~~~resolved~~~2025-02~~~L2 - Analysis/Troubleshooting~~~OPS_MA_ISWARYA~~~Freshservice","17570489":"Fwd: Allowlist Freshworks domains for Freshservice mail server users~~~2~~~resolved~~~2025-02~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANTHOSH,fs-priority_violated~~~Freshservice","17601170":"RE: [EXTERNAL] Freshservice custom mailbox error - Authentication Failure (Incorrect credentials)~~~2~~~resolved~~~2025-03~~~L0 - Downtime, Outage, and Incidents~~~OPS_MA_RANJITH~~~Freshservice","17602464":"Custom Mailbox Error~~~2~~~resolved~~~2025-03~~~L0 - Downtime, Outage, and Incidents~~~OPS_MA_SANTHOSH~~~Freshservice","17610254":"Ticket 32737 & Ticket 32407 - Email Delivery Failed~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANTHOSH,fs-priority_violated~~~Freshservice","17624179":"Reopened Tickets for February 2025~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_NAVEEN~~~Freshservice","17638599":"Added as Watcher [#SR-32746] Technology Services Order Form Request For The Event Business~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANYAL~~~Freshservice","17638779":"Unresolved Tickets by Days~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_MERCY~~~Freshservice","17639198":"Championships Build Tasks Report~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_MERCY~~~Freshservice","17639216":"Resolution Date Sync~~~2~~~resolved~~~2025-03~~~L5 - Services/Custom Development~~~OPS_MA_MERCY,Candidate_for_Audit,EX24~~~Freshservice","17652387":"Monthly Report Query~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RAJA~~~Freshservice","17656782":"Analytics Report~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_NAVEEN~~~Freshservice","17663721":"Yesterday's Meeting~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANTHOSH~~~Freshservice","17671771":"Technology services - Email Fail~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANTHOSH~~~Freshservice","17672557":"Ticket 32782 - Private Note~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_NAVEEN~~~Freshservice","17674556":"Champs Build Tasks - Change Milestone Ticket~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SABARI~~~Freshservice","17678253":"Agent Update Notification Email & 2 Week Notification Email~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RANJITH~~~Freshservice","17680288":"Championships Build Tasks Report~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_ISWARYA~~~Freshservice","17680297":"FW: Champs Build Tasks Still to be Updated~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_ISWARYA,EX24,Candidate_for_Audit~~~Freshservice","17693731":"FW: Unresolved Tickets by Days - Daily Widget~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RAJA,fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","17706792":"Fwd: Allowlist Freshworks domains for Freshservice mail server users~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA,FS-Awesome-Mar25~~~Freshservice","17713690":"Start Date Email~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17714263":"Closing vs Resolving Tasks~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17718337":"WBS Email for Technology Services~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_NAVEEN,fs-priority_violated~~~Freshservice","17754428":"Championships Build Tasks Report~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17777691":"Meeting Request~~~2~~~resolved~~~2025-03~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17783981":"Reopened Tickets for March 2025~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANYAL,fs-priority_violated~~~Freshservice","17784013":"Monthly Report Widget - Tickets Carried Forward~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANYAL,fs-priority_violated,Candidate_for_Audit,FS-8+Conv~~~Freshservice","17787493":"Resolution Date Sync~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_ISWARYA,fs-priority_violated~~~Freshservice","17808033":"Meeting Request~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_MERCY,fs-priority_violated,fs-nocontactcode,fs-contactcodecorrection,fs-ncc~~~Freshservice","17808112":"Deleted Tickets~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17834335":"Championships Build Tasks Report~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RANJITH~~~Freshservice","17844560":"Championships Build Task Report~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_ISWARYA~~~Freshservice","17864541":"Updated Championships Build Task Report~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17868215":"Tickets Status - No Longer Required~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SATHEESH~~~Freshservice","17875202":"Championship Checklist Overview - Tickets Not Required~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SATHEESH,fs-priority_violated~~~Freshservice","17884750":"Meeting Request re Category Name Changes~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_RANJITH~~~Freshservice","17885038":"Championship Checklist Build Report~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANTHOSH~~~Freshservice","17914300":"Ticket 32782~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SATHEESH~~~Freshservice","17924686":"Meeting Request~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SABARI~~~Freshservice","17924722":"Freshservice Migration Notice - May 2025~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SABARI~~~Freshservice","17929994":"Championships Checklist Build Report~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17950723":"AELTC Discussion on Category Values~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17961876":"Categories and Sub-Categories~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice","17962718":"Technology Service Workflow~~~2~~~resolved~~~2025-04~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SABARI,EX24~~~Freshservice","17968083":"Championships Build Task Report~~~2~~~resolved~~~2025-05~~~L2 - Analysis/Troubleshooting~~~OPS_MA_SANYAL,EX24~~~Freshservice","17993959":"Championships Build Task Report~~~2~~~resolved~~~2025-05~~~L2 - Analysis/Troubleshooting~~~OPS_MA_HARINITHA~~~Freshservice"},"csat_score":{},"total_customer_interactions":{"2025-05":5,"2025-04":51,"2025-03":82,"2025-02":31,"2025-01":111,"2024-12":15,"2024-11":3,"2024-06":13,"2024-05":10,"2024-04":12,"2024-03":1,"2024-01":7,"2023-12":11,"2023-10":37,"2023-09":16},"total_agent_interactions":{"2025-05":7,"2025-04":65,"2025-03":116,"2025-02":43,"2025-01":162,"2024-12":18,"2024-11":4,"2024-06":12,"2024-05":11,"2024-04":13,"2024-03":2,"2024-01":9,"2023-12":13,"2023-10":37,"2023-09":20}}