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Premium Support Customer Dashboard

Last refreshed at: Modified on: Wed, 23 Apr, 2025 at 5:57 PM(IST)

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Tickets Created

Total number of premium support tickets created within the selected period.

Unresolved Tickets

Total number of premium support tickets that are yet to be resolved within the selected period

Average First Response

The average time taken by the support team to send the first response to a new ticket within the selected period.

First Response Adherence

Percentage of tickets that received a first response within the predefined SLA (Service Level Agreement) time within the selected period.

Customer Satisfaction Score

This is customer satisfaction score.
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All CX ITSM CRM

Recent Tickets

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