Automations
Automation rules that run on ticket updates let you automate actions for real-time events that occur on tickets. It enables your agents to stay on top of th...
Tue, 18 Jun, 2024 at 4:32 PM
You can create an automation rule that runs on ticket creation or ticket updates to trigger a webhook call as soon as specified events occur. TABLE OF...
Tue, 18 Jun, 2024 at 4:33 PM
Freshdesk allows you to configure automation rules that run immediately after a ticket is created or updated and perform actions if specified conditions ar...
Tue, 18 Jun, 2024 at 4:34 PM
Freshdesk allows you to create ticket automation rules based on time-based events that run every hour. The rules run on all tickets every hour and execute w...
Tue, 18 Jun, 2024 at 4:45 PM
This article provides a comprehensive set of examples of automation rules that run on ticket updates. Automation rules that run on ticket updates let yo...
Tue, 18 Jun, 2024 at 5:08 PM
This article provides a comprehensive set of examples of using webhooks. You can trigger webhook actions to run on automation rules only on ticket creation ...
Tue, 18 Jun, 2024 at 5:09 PM
This article provides a comprehensive set of examples of automation rules that run on time triggers. Automation rules that run on time triggers allow y...
Tue, 18 Jun, 2024 at 5:09 PM
Automation rules in Freshdesk are constantly on the lookout for new tickets and updates made to your tickets in your helpdesk. Based on the specified events...
Tue, 18 Jun, 2024 at 5:17 PM