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Configuring Automations
Automations
8
Setting up automation rules to run on Ticket Updates
Using Webhooks in automation rules that run on ticket updates
Overview of Automation Rules
Setting up automation rules to run on Time Triggers
Automation Rules Examples: Ticket Updates
View all 8
Auto-Suggest Solutions
1
Using Suggested Solutions
Automatic Ticket Assignment
4
Understanding automatic ticket assignment
Setting up Load-balanced ticket assignment
Setting up Round-robin ticket assignment
Ticket assignments with Freshdesk Omniroute™
Custom agent status
2
How to set up custom agent status - Freshdesk Omnichannel
Understanding agent availability with Agent Activity reports
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by Freshdesk