Sandbox-Freshdesk

Automations 8

• Setting up automation rules to run on Ticket Updates
• Using Webhooks in automation rules that run on ticket updates
• Overview of Automation Rules
• Setting up automation rules to run on Time Triggers
• Automation Rules Examples: Ticket Updates

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Auto-Suggest Solutions 1

• Using Suggested Solutions

Automatic Ticket Assignment 4

• Understanding automatic ticket assignment
• Setting up Load-balanced ticket assignment
• Setting up Round-robin ticket assignment
• Ticket assignments with Freshdesk Omniroute™

Custom agent status 2

• How to set up custom agent status - Freshdesk Omnichannel
• Understanding agent availability with Agent Activity reports