Understanding Ticket Form and Fields
Admins can setup translations for ticket fields based on the various languages configured in Freshdesk. These translations will reflect for: Customers o...
Tue, 18 Jun, 2024 at 4:49 PM
The ticket form in Freshdesk includes fields like ticket requester, subject, type, and description by default. However, you can customize the form to conta...
Tue, 18 Jun, 2024 at 5:06 PM
The ticket form includes a bunch of fields like Requester, Subject, Type, and Description, by default. However, you can customize the ticket form to contain...
Tue, 18 Jun, 2024 at 5:07 PM
A dependent field lets you add a hierarchical dropdown to your ticket form. It gives you an easy way to create deeper ticket categories and identify the mo...
Tue, 18 Jun, 2024 at 5:07 PM
You can make your ticket fields dynamic so that the fields change based on the user input. In Freshdesk, you can add dynamic sections under the default fie...
Tue, 18 Jun, 2024 at 5:07 PM
The ticket status is one of the most important ticket fields in Freshdesk as it helps you define your core support process for your team. It is a part of y...
Tue, 18 Jun, 2024 at 5:08 PM
We understand that customers reach out to your business in more than one channel. Hence, it is essential that the source of each query is recorded appropria...
Tue, 18 Jun, 2024 at 5:08 PM
You can archive a ticket field that you created by clicking on Admin > Workflows > Ticket Fields > hover over the respective ticket field that you ...
Tue, 18 Jun, 2024 at 5:13 PM
With the help of ticket forms you can collect support queries and valuable feedback from your customers. The ticket forms would be visible by default on yo...
Tue, 18 Jun, 2024 at 5:15 PM