Sandbox-Freshdesk

Bringing in your Customer Base 11

• The Customers tab and what it can do
• Importing and Exporting customer data
• Changing customer password
• Associating one contact with multiple companies
• Creating companies and contacts

View all 11

Understanding Ticket Form and Fields 9

• Multilingual ticket fields and forms
• Creating custom fields in your ticket form
• Modifying custom ticket forms
• Using dependent fields in your ticket form
• Creating dynamic sections

View all 9

Setting up support channels 6

• Using the original sender as ticket requester in forwarded emails
• Getting feedback from your website (with the feedback widget)
• Connect your chat and CRM accounts with Freshdesk with just a click
• Creating a new ticket from Agent portal
• Multi-channel support

View all 6

Bringing in your support team 4

• Organizing Agents into Groups
• Deactivating agents
• Add, Edit, or Delete Support Agents
• Understand Full-time vs Occasional Agents

How search works 2

• Using the search tab
• Filtered Search For Tickets

Admin Guide 3

• The Getting Started Guide for Admins
• System and Browser requirements for Freshdesk
• Working with the all-new admin console

Setting up multiple customer forms 5

• Run automation on tickets created through a specific form
• Setting up multiple ticket forms
• Editing, cloning and deleting a ticket form
• Introduction to multiple ticket forms
• Linking one or more ticket forms to your Portal and Help widget

Updated Affiliate Marketing 5

• I forgot my password
• Freshworks Affiliate program
• Freshworks Affiliate Program
• Freshworks Affiliate program
• How does the Freshworks Affiliate program work?