Getting started with Email in Freshdesk
This article includes: Overview of custom Email servers Setting up emails via custom email servers Using Gmail Server or Microsoft Office 365 Using ot...
Tue, 18 Jun, 2024 at 4:32 PM
Once you sign up, you will get an email address in the format support@yourcompany.freshdesk.com (also known as wildcard support address, for example, suppor...
Tue, 18 Jun, 2024 at 4:40 PM
Why do you need SPF record? In addition to setting up your support email, you are sometimes required to create a Sender Policy Framework (SPF) record with...
Tue, 18 Jun, 2024 at 4:44 PM
To set up forwarding on your Office 365, 1. Login to your Microsoft Office 365 as an administrator. From the menu on top, click Admin > Exchan...
Tue, 18 Jun, 2024 at 4:45 PM
For every incoming email, Freshdesk checks 3 email markers to understand whether the email is a reply to an already-existing ticket. If the email is identi...
Tue, 18 Jun, 2024 at 4:48 PM
This article provides a detailed overview of Domain Key Identified Mail (DKIM) and how you can configure DKIM. You can also learn about a few troubleshootin...
Tue, 18 Jun, 2024 at 4:54 PM
Once you have created and set up support emails for your Freshdesk account, you can configure advanced email settings to customize your support email setup....
Tue, 18 Jun, 2024 at 5:12 PM
When you sign up and create a Freshdesk account, an Email channel will be crucial for managing customer inquiries effectively. Hence, the first step we reco...
Tue, 18 Jun, 2024 at 5:17 PM