Getting started with Email in Freshdesk (8)

Using custom email servers to set up support emails

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:32 PM by Fawzia Aleem
Setting up your support email

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:40 PM by Fawzia Aleem
Creating an SPF record to ensure proper email delivery

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:44 PM by Fawzia Aleem
Setting up forwarding rules in Microsoft Office 365

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:45 PM by Fawzia Aleem
Why is a customer's reply to a ticket creating a new ticket? (email threading)

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:48 PM by Fawzia Aleem
Configuring DKIM records

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:54 PM by Fawzia Aleem
Configuring advanced Email settings

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:12 PM by Fawzia Aleem
Overview of Email Channel

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:17 PM by Fawzia Aleem