Sandbox-Freshdesk

Getting started with Email in Freshdesk 8

• Using custom email servers to set up support emails
• Setting up your support email
• Creating an SPF record to ensure proper email delivery
• Setting up forwarding rules in Microsoft Office 365
• Why is a customer's reply to a ticket creating a new ticket? (email threading)

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Setting up Email notifications 3

• Configuring dynamic email notifications
• Using smart notifications
• Customizing email subject in tickets

Managing your outbound Emails 2

• Sending an outbound email
• Understanding outbound emails

Troubleshooting Email Issues 18

• How to prevent ticket creation if the support email address is in the CC or BCC of an email?
• What to do in case of ‘Activation code invalid’ error?
• What happens when an agent replies to an email notification from their agent email address?
• How can I make sure that all replies go through only one support email address?
• Why are tickets not created when emails are manually forwarded from support email address to Freshdesk forwarding email address?

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