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Email Channel
Getting started with Email in Freshdesk
8
Using custom email servers to set up support emails
Setting up your support email
Creating an SPF record to ensure proper email delivery
Setting up forwarding rules in Microsoft Office 365
Why is a customer's reply to a ticket creating a new ticket? (email threading)
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Setting up Email notifications
3
Configuring dynamic email notifications
Using smart notifications
Customizing email subject in tickets
Managing your outbound Emails
2
Sending an outbound email
Understanding outbound emails
Troubleshooting Email Issues
18
How to prevent ticket creation if the support email address is in the CC or BCC of an email?
What to do in case of ‘Activation code invalid’ error?
What happens when an agent replies to an email notification from their agent email address?
How can I make sure that all replies go through only one support email address?
Why are tickets not created when emails are manually forwarded from support email address to Freshdesk forwarding email address?
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by Freshdesk