Pending Removal

Add reminders for tickets
Sometimes, you may have to follow up with a customer and ask them if the issue they had was resolved. Other times, you might want to get more information t...
Tue, 18 Jun, 2024 at 4:34 PM
Private notes for internal sharing
Often, you'll need to discuss a ticket with other agents, share progress internally, or log your updates for future reference. Freshdesk lets you ad...
Tue, 18 Jun, 2024 at 4:46 PM
Driving additional context with Requester Info
On occasion, agents might need to access additional information about a requester - such as their contact details or the company they belong to - while wor...
Tue, 18 Jun, 2024 at 4:48 PM
Replying to a ticket
Use the Reply button to respond to your customer queries. You can use the various options in the Reply text editor: Format your text using options such a...
Tue, 18 Jun, 2024 at 4:56 PM
Merging two or more tickets together
Sometimes, a customer might try to get your attention regarding a particular issue by contacting you through separate channels. Sometimes, the same issue m...
Tue, 18 Jun, 2024 at 4:56 PM
Sorting ticket conversations with Freshdesk
Tip: Head over to the community discussion here to share your feedback! In the hustle and bustle of handling tickets all day, scrolling down to the late...
Tue, 18 Jun, 2024 at 5:12 PM