Sandbox-Freshdesk

Sometimes, you may have to follow up with a customer and ask them if the issue they had was resolved. Other times, you might want to get more information t...

Often, you'll need to discuss a ticket with other agents, share progress internally, or log your updates for future reference. Freshdesk lets you ad...

On occasion, agents might need to access additional information about a requester - such as their contact details or the company they belong to - while wor...

Use the Reply button to respond to your customer queries. You can use the various options in the Reply text editor: Format your text using options such a...

Sometimes, a customer might try to get your attention regarding a particular issue by contacting you through separate channels. Sometimes, the same issue m...

Tip: Head over to the community discussion here to share your feedback! In the hustle and bustle of handling tickets all day, scrolling down to the late...