Ticket properties and actions 1

• Viewing Ticket Activity History

Pending Removal 6

• Add reminders for tickets
• Private notes for internal sharing
• Driving additional context with Requester Info
• Replying to a ticket
• Merging two or more tickets together

View all 6

Ticket Management 5

• How to Process a Ticket
• How to find your API key
• Understand Ticket Views
• Anatomy of a Ticket
• Managing Freshchat tasks, in Freshdesk

Agent Efficiency 5

• How to Prevent Outdated Replies
• How to Track Time on a Ticket
• Perform Macro Actions with Scenarios
• Keyboard Shortcuts in Freshdesk
• Work Faster with Focus mode in Freshdesk

Sharing work in progress on a ticket 1

• Providing public ticket links for easy access

Responding to a ticket 4

• Annotate Images in Freshdesk
• Smart Date and Time Detection (Google Calendar)
• Know your customer journey
• Give your team more context with the Summary feature