Setting up support channels
Support agents who have a personal relationship with customers may receive many emails from them in their agent mailboxes. In such cases, you, as an agent ...
Tue, 18 Jun, 2024 at 4:33 PM
Freshdesk lets you collect feedback and support requests directly from your website, portal or any third party web page. This lets your customers submit a ...
Tue, 18 Jun, 2024 at 4:41 PM
Connecting your Freshchat, Freshsales, Freshmarketer, and Freshsales Suite account with Freshdesk helps you manage all your contacts in one central place. T...
Tue, 18 Jun, 2024 at 4:54 PM
A new ticket can be created in Freshdesk by three different ways. A customer can raise a ticket in the helpdesk by putting in his request or query from t...
Tue, 18 Jun, 2024 at 5:00 PM
Freshdesk is a multiple channel support tool, which acts as a single platform where all customer queries come in. The different support channels include - E...
Tue, 18 Jun, 2024 at 5:05 PM
You could use the Wordpress plugin for Freshdesk and show your solution articles and contact form on your WordPress site. Learn more about setting up the F...
Tue, 18 Jun, 2024 at 5:15 PM