Bringing in your support team
You can organize your agents into different groups to help them focus on certain types of issues. Each group can have different kinds of canned responses a...
Tue, 18 Jun, 2024 at 4:42 PM
Sometimes, admins might want to free up agent licenses, with agents moving in and out of the system. While removing agents and repurposing licenses makes se...
Tue, 18 Jun, 2024 at 4:45 PM
TABLE OF CONTENTS Before you Begin Add an Agent Purchasing agent licenses About the agent’s email signature Edit an Agent Delete an Agent Befo...
Tue, 18 Jun, 2024 at 4:48 PM
An “agent” is a FreshDesk user who provides customer support and technical assistance. They answer tickets, pull reports, and monitor accounts. Agents...
Tue, 18 Jun, 2024 at 5:02 PM