You can organize your agents into different groups to help them focus on certain types of issues. Each group can have different kinds of canned responses a...

Sometimes, admins might want to free up agent licenses, with agents moving in and out of the system. While removing agents and repurposing licenses makes se...

TABLE OF CONTENTS Before you Begin Add an Agent Purchasing agent licenses About the agent’s email signature Edit an Agent Delete an Agent Befo...

An “agent” is a FreshDesk user who provides customer support and technical assistance. They answer tickets, pull reports, and monitor accounts. Agents...