Ticket Management
The Action bar in the ticket details view provides several key actions you can take on a ticket. From left to right, the action bar contains: Watch i...
Tue, 18 Jun, 2024 at 4:32 PM
To find your API key: Log in to your account. Click on your profile picture on the top right and select Profile Settings. On the right pane, click on t...
Tue, 18 Jun, 2024 at 4:34 PM
The Tickets tab gives you an overview of the tickets in your account and allows you to filter them to make management easier. You can take bulk actions on t...
Tue, 18 Jun, 2024 at 4:41 PM
When you open a ticket in Freshdesk, you’re presented with a detailed view comprising several information segments. These segments are: Action bar Tick...
Tue, 18 Jun, 2024 at 4:47 PM
TABLE OF CONTENTS What is a task? How does task management help? Working on an internal task raised on Freshchat Admin capabilities for managing in...
Tue, 18 Jun, 2024 at 5:12 PM