Agent Efficiency
In the course of handling tickets, it’s common to have multiple agents working on the same ticket simultaneously. Freshdesk provides 3 tools to prevent age...
Tue, 18 Jun, 2024 at 4:36 PM
Keeping track of time spent and generating timesheet reports is vital for businesses and service providers. Based on your plan, FreshDesk provides multiple...
Tue, 18 Jun, 2024 at 4:39 PM
In processing a limited number of ticket types, you may often find yourself repeating the same set of actions. For example, for a ticket related to refunds,...
Tue, 18 Jun, 2024 at 4:56 PM
Freshdesk can be easily navigated using keyboard shortcuts. Use these shortcuts to perform repetitive tasks quickly and manage ticket properties on the fly...
Tue, 18 Jun, 2024 at 5:15 PM
Sometimes, agents need to minimize distractions and process tickets quickly. Freshdesk's Focus mode helps agents work on a queue of tickets without inte...
Tue, 18 Jun, 2024 at 5:15 PM