In the course of handling tickets, it’s common to have multiple agents working on the same ticket simultaneously. Freshdesk provides 3 tools to prevent age...

Keeping track of time spent and generating timesheet reports is vital for businesses and service providers. Based on your plan, FreshDesk provides multiple...

In processing a limited number of ticket types, you may often find yourself repeating the same set of actions. For example, for a ticket related to refunds,...

Freshdesk can be easily navigated using keyboard shortcuts. Use these shortcuts to perform repetitive tasks quickly and manage ticket properties on the fly...

Sometimes, agents need to minimize distractions and process tickets quickly. Freshdesk's Focus mode helps agents work on a queue of tickets without inte...