Old Phone Channel
Freshdesk's cloud based telephony integration is used to extend customer support through phone directly from your helpdesk. You can experiment with it y...
Tue, 18 Jun, 2024 at 4:48 PM
We have made our phone channel a lot more efficient with the advanced UI and performance updates. From the ability to put a call on hold to making sure that...
Tue, 18 Jun, 2024 at 4:50 PM
We support a worldwide community (211 associations/more than 200 countries). Do we need to buy a local number? We would recommend you buy a local number in...
Tue, 18 Jun, 2024 at 4:54 PM
Toll free numbers are available in US, UK, Australia and Canada. You can buy local numbers from the following 42 countries listed in the table. A...
Tue, 18 Jun, 2024 at 5:17 PM
Using IVR to route calls to agents and groups You can direct callers to the right agent, group or department using Smart IVRs in the phone channels. IV...
Tue, 18 Jun, 2024 at 5:17 PM